IT Manager

📋 Description

• Lead IT support ops across hardware, software, access, network, and SaaS
• Oversee workflows, standards, docs, and escalation processes
• Address recurring issues with long-term solutions
• Create and enforce IT policies and standards
• Collaborate with DevOps, SecOps on cross-functional issues
• Align support with internal teams for seamless service delivery

🎯 Requirements

• 5+ years in IT support/ops/management (remote-first)
• Experience leading a support team or service desk
• Strong troubleshooting: OS, devices, SaaS, access
• Networking basics: VPN, DNS, IP configuration
• Vendor management: procurement, renewals, cost optimization
• Bachelor’s degree preferred; ITIL/CompTIA A+ preferred

🎁 Benefits

• Remote contribution
• Competitive compensation
• Flexible schedule
• Education and language growth support
• Equipment and co-working reimbursement
• Opportunities to attend overseas conferences and ecosystem events