IT Office Support Specialist

📋 Description

• In-office IT support for the Toronto office (5 days/week at 3 Dovercourt Rd).
• Serve as in-office point of contact for hardware/software issues and troubleshooting.
• Install and maintain in-office hardware, software, and AV equipment; manage office IT assets.
• Support onboarding/offboarding, accounts, passwords, and device lifecycle processes.
• Assist cross-functional IT teammates globally via FreshService ticketing system.
• Maintain meeting room technology, cable management, and ISO docs for inventory/asset tracking.

🎯 Requirements

• 1+ years in a technical support role; certifications preferred but not required.
• Strong Mac/macOS knowledge; Windows knowledge is a plus.
• Experience with Google Workspace, OneLogin, Office365, Slack, and Freshservice.
• Printer troubleshooting, meeting room setup, basic networking help (WiFi).
• Ability to lift up to 25 lbs for equipment handling; reliable team player.

🎁 Benefits

• Career growth in a global IT team with a focus on in-office support.
• Competitive compensation range within the Toronto market.
• Opportunity to work with cutting-edge tools and tech in a fast-paced environment.