Coordinate day-to-day operation of the IT Service Desk
Ticket triage, workload prioritisation, queue monitoring, escalation follow-up
Ensure incidents and service requests handled to SLAs and priorities
Support incident and request management from logging to resolution
Monitor aged tickets, overdue actions, escalation points
Promote ITSM practices across incident, request, problem, change and knowledge management

🎯 Requirements

Bachelor in Information technologies or related field
5-8 years supervising or leading IT Service Desk roles
Excellent verbal and written English
Strong knowledge of Windows OS, MS Office, Outlook
Good knowledge of mobile devices (Android, iPhone)
Basic networking knowledge (switches, IP, subnets)

🎁 Benefits

Hybrid mode

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