IT Services Technician (Memphis)

📋 Description

• Provide second-line technical assistance for hardware, software, and network issues via phone
• Diagnose and resolve complex technical problems, including system crashes, network connectivity
• Manage and administer user accounts, permissions, and access controls in systems like Active
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers
• Monitor and maintain IT systems, including performing patch management, updates, and basic server
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to

🎯 Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g.

🎁 Benefits

• Base salary: $61,200 - $91,800 USD per year.
• Equity and comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan with employer matching.
• Short and long-term disability insurance and life insurance.
• Various other discounts and perks.