IT Support Analyst

📋 Description

• Provide Tier 1 and Tier 2 IT support across hardware, SaaS apps, identity, and collaboration tools
• Troubleshoot and resolve technical issues to deliver excellent employee experience
• Support remote and hybrid employees across multiple time zones
• Escalate complex issues while owning tickets through resolution
• Assist onboarding/offboarding workflows and identity management (Okta, Google Workspace)
• Administer endpoint management platforms and manage software provisioning

🎯 Requirements

• 2–4 years IT support experience, SaaS/startup environment preferred
• Experience with macOS; Windows experience is a plus
• Hands-on with Google Workspace, Slack, Okta or similar identity provider
• Endpoint management tools (Jamf, Kandji, JumpCloud, Intune, etc.)
• ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
• Scripting/automation a plus (Bash, PowerShell, Python)

🎁 Benefits

• Equity in a fast-growing company
• 401(k) match, financial coaching
• Paid parental leave, fertility benefits
• Mental health support and wellness stipend
• Learning stipend and ongoing development
• Remote & Office options with SF office perks