IT Support Engineer

📋 Description

• Serve as the first point of contact for technical support requests across corporate and data center
• Troubleshoot hardware, software, connectivity, access, and other IT-related issues using structured
• Install, configure, maintain, and support operating systems, applications, workstations, servers
• Monitor and maintain IT infrastructure to support reliable and uninterrupted business operations.
• Manage user accounts, access permissions, authentication, and security settings while enforcing IT
• Support security measures including multi-factor authentication, password management, and

🎯 Requirements

• 3+ years of professional experience in IT support, troubleshooting, problem-solving, and IT
• Associate degree in information technology, computer science, or a related field, or equivalent
• Previous IT support experience within innovative technology environments, data centers, microgrids
• Professional certifications such as CompTIA A+, Security+, Microsoft Azure, or AWS certifications
• Strong critical-thinking and problem-solving abilities, with the capacity to diagnose and resolve
• Working knowledge of IT systems, infrastructure, user administration, security practices, hardware

🎁 Benefits

• Remote, full-time work with a flexible and autonomous working environment.
• Fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational
• Opportunities for professional growth, expanded responsibilities, and career development.
• Growth and travel opportunities.
• Collaboration with experienced and highly talented professionals.
• Opportunity to contribute to sustainable infrastructure and technologies designed to create