IT Support Engineer

📋 Description

• Global IT Support for 2500+ systems (95% Mac and 5% Windows & VDI); end-user support for
• Assist with general IT support, technical troubleshooting, documentation, AV systems, video
• New Hire training on company IT platforms, troubleshooting, and configuration assistance.
• Handle escalations; liaise with Systems & Network Administration teams.
• Manage hardware asset lifecycle and SaaS asset management (auditing, access retrieval, etc.).
• Create/maintain knowledge content to promote self-service support and improve processes.

🎯 Requirements

• 4+ years IT/Desktop Support or System Administration with strong customer service.
• Extensive Mac OS configuration/troubleshooting experience.
• Extensive Windows 10+ configuration/troubleshooting experience.
• Experience with Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta.
• Experience managing AV systems and office event support.
• Certifications such as CompTIA A+, Security+, Network+ (advantage).

🎁 Benefits

• Health and wellness benefits; competitive total rewards package.
• RSU equity programs and global perks.
• Global, distributed team with virtual hiring and onboarding from anywhere.