IT Support Engineer

📋 Description

• The IT Support Engineer will deliver reliable, hands-on tech support across the organization.
• Own day-to-day ticket management, troubleshooting, hardware logistics, and IT projects.
• Collaborate with the IT team to strengthen support, improve security, and ensure productivity
• Serve as a technical contact for complex issues and drive improvements beyond standard guides.
• Manage networks, Google Workspace, device-management platforms, and other cloud-based systems.
• Lead onboarding/offboarding, access management, and vendor relationships to maintain security and

🎯 Requirements

• 2+ years of IT experience across end-user support, security, networks, remote environments, and
• Experience in SaaS-centric environments using Office 365 or Google Workspace, Slack, MDMs to
• Background supporting both Mac and Windows environments for end users.
• Strong troubleshooting, root-cause analysis, and strategic thinking to improve IT operations.
• Excellent written and verbal communication for technical and non-technical audiences.
• Agile mindset with the ability to adapt and manage multiple priorities.

🎁 Benefits

• Career Growth through mentorship and leadership programs.
• Remote-First Culture and flexible PTO options.
• Health coverage, 401K with match, and parental leave.
• Wellness perks, including Headspace and fitness reimbursements.
• Book reimbursement and other personal development benefits.
• In-office perks and team events where applicable.