IT Support Engineer

📋 Description

• Own On-site IT Support for NY office and assist with hardware/software/networking issues
• Run AV and conference room checks to ensure meetings start on time
• Prepare desks, equipment, and accounts for new hires
• Triage and resolve in-office and global tickets; support remote ops as needed
• Coordinate vendors, track inventory, and handle light facilities tasks
• Collaborate with a remote IT Operations team via Slack/ticketing on-site

🎯 Requirements

• 4+ years hands-on IT or help desk experience
• AV/desktop support for conference rooms, peripherals, docking stations, Wi-Fi
• Ability to lift 25-50 pounds; comfortable with light physical tasks
• Independent on-site work three days/week
• Tooling: Freshservice, 1Password, Okta, Apple MDM/JAMF, Google Workspace, Zoom/Neat
• Startup/rapid-growth office opening experience a plus

🎁 Benefits

• Remote-first policy with office hubs in NYC, Santa Barbara, London
• Biannual team offsites for in-person collaboration
• Paid flexible time off; paid parental leave
• Employer contributions for retirement; monthly phone/internet reimbursement
• Professional development resources and onboarding program