IT Support Engineer

📋 Description

• Manage and resolve IT support tickets within SLAs, acting as first point of contact for technical
• Troubleshoot hardware, software, connectivity, access, and account issues across Windows, macOS
• Support Microsoft 365 environments, including provisioning, password resets, permissions
• Provide macOS support, including device setup, security configuration, software installation, and
• Escalate complex issues while owning user experience and resolution progress.
• Support onboarding/offboarding by provisioning/deprovisioning accounts, devices, and apps securely.

🎯 Requirements

• 3+ years in IT support, helpdesk, systems support, or related role.
• Strong knowledge of Windows, macOS, Microsoft 365, and related workplace tech.
• Experience managing IT tickets via helpdesk/ticketing platforms.
• Experience with IT asset management, user access administration, and device lifecycle management.
• Strong troubleshooting, root-cause analysis, and solution implementation skills.
• Excellent communication skills with a service-oriented approach.

🎁 Benefits

• Remote-first environment with flexibility to work from anywhere.
• One-time home office stipend to support workspace setup.
• Monthly Wi‑Fi reimbursement.
• Flexible scheduling with collaboration hours.
• Annual company-wide offsite events for team collaboration.
• Comprehensive health coverage and 401(k) with matching.