Provide Level 1 and Level 2 IT support to end users via ticketing system, phone, Teams, or on-site.
Diagnose and resolve hardware, software, and network incidents.
Manage user requests including account creation, access rights, and software installation.
Escalate complex issues to higher support levels when needed.
Document incidents and resolutions for knowledge base.
Support day-to-day IT issues and VIP users; ensure customer satisfaction.

🎯 Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent).
2–5 years IT support experience (Level 1/2).
Experience in an international environment is a plus.
Microsoft 365, Entra ID (Azure AD); Intune and Kandji a plus.
Windows and Mac operating systems; basic networking knowledge.
Experience with ticketing systems.

🎁 Benefits

Equal opportunity employer. All aspects of employment are based on performance and business needs.

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