IT Support Engineer L2

📋 Description

• Handle L1 escalations and own complex tickets not closed at L1.
• Onboarding/offboarding support and account provisioning in corporate tools.
• Incident response for phishing, account compromise, device issues.
• Automation and integrations to reduce manual work and improve security.
• Mentor and document L1 processes; maintain runbooks and playbooks.
• Collaborate across time zones as part of a global team.

🎯 Requirements

• 5 years in IT support; 3–5 years at L2/Sysadmin level.
• Strong troubleshooting and end-to-end ticket ownership.
• Hands-on macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security).
• Understanding of security and incident handling (phishing, account compromise).
• Identity and access management (RBAC, audits, SSO/SAML/SCIM) and onboarding/offboarding.

🎁 Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance for workspace furniture
• English learning courses
• Relevant professional education
• Gym or swimming pool