IT Support Specialist

📋 Description

• Provide tier 1–2 IT support for a globally distributed workforce.
• Manage identity and endpoint lifecycle across regions (Okta, MDM/endpoint tools, Atera).
• Coordinate onboarding/offboarding and equipment provisioning for EMEA and other regions.
• Administer Google Workspace and cross-regional IT processes with U.S. teams.
• Support secure remote access (Zscaler ZIA/ZPA) and maintain internal knowledge base.
• Collaborate with IT teams on cross-regional projects and ensure coverage across time zones.

🎯 Requirements

• 3+ years in IT support/helpdesk, ideally SaaS/tech
• Hands-on experience with Okta or similar identity provider
• Experience with MDM/endpoint tools (Kandji, Jamf, or similar)
• Ticketing/PSA experience (Atera or similar)
• Familiarity with Zero Trust tools (Zscaler or similar) is a plus
• Fluent English; Czech would help local coordination

🎁 Benefits

• Competitive local benefits package for the Czech Republic
• Performance bonuses and referral rewards
• Flexible Time Off and paid public holidays
• Paid sick leave and Czech social security support
• Parental leave policies and additional paid paternity leave
• Growth opportunities, Coursera access, and development programs