IT Support Specialist

📋 Description

• Serve as first point of contact for employees via phone, email, chat, or in person
• Provide front-line IT support across the organization
• Log, track, and resolve end-user tickets promptly
• Diagnose basic hardware, software, and connectivity issues
• Assist with setup and deployment of devices for new employees
• Follow knowledge base procedures to resolve common requests

🎯 Requirements

• 1 year IT support, help desk, or customer service experience (internships ok)
• Basic understanding of Windows and/or macOS
• Familiarity with Active Directory/EntraID, Azure, and M365
• CompTIA A+ certification beneficial or pursuing
• Eagerness to learn, troubleshoot, and adapt to new tech
• Strong interpersonal and communication skills

🎁 Benefits

• Opportunities for growth and development
• Supportive, inclusive team culture
• Hands-on training and exposure to IT systems