IT Support Specialist

📋 Description

• Own and manage IT support queue end to end across Europe
• Troubleshoot Google Workspace, Mac devices, Chrome, VPN, remote desktop, and other workplace tech
• Identify automation opportunities vs. manual fixes
• Manage user access, permissions, domain configurations, and security checks
• Coordinate laptop provisioning and onboarding with external vendors across regions
• Maintain documentation and evidence for security compliance (access reviews

🎯 Requirements

• 3+ years in IT support, service desk, or technical support with independent ticket management
• Hands-on Google Workspace administration experience
• Strong Mac user support, Chrome issues, VPN, OS troubleshooting
• Ability to work remotely with distributed teams across Europe
• Strong problem-solving, clear communication, and prioritization during high-volume periods
• Comfort with AI tools (e.g., ChatGPT) to improve productivity

🎁 Benefits

• Fully remote work environment with flexibility to work from anywhere
• High autonomy in a foundational IT role
• Opportunity to grow into automation and broader IT operations
• Flexible working approach focusing on trust and productivity
• Collaborative team culture with knowledge sharing
• Access to a global network of technology professionals and SaaS experts