IT Support Specialist

📋 Description

• Own and manage IT support queue for Google Workspace, Macs, Chrome, VPN, remote desktop, and
• Troubleshoot issues; identify when automation helps vs. manual intervention.
• Manage user access, domain configs, and security-related checks for IT governance.
• Coordinate laptop provisioning/onboarding with external vendors across regions.
• Maintain docs and evidence for security compliance (access reviews, onboarding/offboarding
• Support onboarding of new teams by coordinating access and tool config.

🎯 Requirements

• 3+ years in IT support, service desk, or technical support, able to manage ticket queues
• Hands-on Google Workspace administration (user mgmt, access controls, settings).
• Strong Mac support experience: Chrome issues, VPN, OS troubleshooting, workplace tech.
• Ability to work remotely with distributed teams across Europe.
• Strong problem-solving, clear user communication, and prioritization in high-volume periods.
• Comfort with AI tools (e.g., ChatGPT) to boost productivity and workflows.

🎁 Benefits

• Fully remote work environment with global flexibility.
• Autonomy in a foundational IT role.
• Growth into automation, process improvement, and broader IT ops.
• Trust-based, flexible, sustainable productivity.
• Collaborative team culture and knowledge sharing.
• Access to a global network of tech professionals and SaaS experts.