IT Support Specialist

📋 Description

• Own and manage IT support queue; address Google Workspace, Mac, Chrome, VPN, remote desktop, and
• Hands-on troubleshooting; identify automation vs manual fixes.
• Manage user access, permissions, domain configs, and security checks.
• Coordinate laptop provisioning and onboarding with vendors across regions.
• Maintain docs and evidence for security compliance, access reviews, onboarding/offboarding
• Support onboarding of new teams; set up access and tool config.

🎯 Requirements

• 3+ years in IT support, service desk, or similar roles.
• Hands-on Google Workspace admin experience.
• Strong Mac support experience: Chrome, VPN, OS issues.
• Remote work ability with Europe-wide distributed teams.
• Strong problem solving and prioritization in high-volume periods.
• Comfort using AI tools (e.g., ChatGPT) to boost productivity.

🎁 Benefits

• Fully remote work environment with flexibility to work from anywhere.
• Autonomy and ownership in a foundational IT role.
• Growth into automation and broader IT operations.
• Flexible, trust-based, efficient, sustainable work approach.
• Collaborative team culture and knowledge sharing.
• Access to a global network of tech professionals and SaaS experts.