IT Support Specialist (Hybrid / Dnipro)

📋 Description

• Handle imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
• Provide on-site and remote support for employees, ensuring timely resolution of requests
• Maintain inventory of IT equipment for users on-site
• Perform monthly SaaS audits for user licenses
• Manage IT tickets and communications via Email and Slack; act as Tier 1 and 2
• Identify opportunities to improve processes and support efficiency

🎯 Requirements

• 6+ months of experience in Technical Support (strongly preferred)
• At least B1+ level of English proficiency
• Familiarity with troubleshooting Windows/Mac OS and SaaS apps
• Basic Network Troubleshooting knowledge
• Ability to work with hardware vendors and service centers
• Willingness to learn in IT Support and Remote First environments

🎁 Benefits

• Remote First: company provides essential work equipment for comfortable WFH
• Flexible Paid Time Off programs
• Growth and Development opportunities; annual Performance & Compensation review
• Udemy Business for professional development; internal/external educational events
• 100% health insurance coverage; option to insure family
• Mental Health Support and wellness discounts