IT Support Specialist I

📋 Description

• Provide first and second level IT support to global employees across time zones
• Onboarding/offboarding, incident/request management
• Hardware lifecycle, imaging laptops, app deployment
• Support O365 and application environments
• Assist with AV equipment and meeting room setup
• Collaborate with a global team of IT technicians

🎯 Requirements

• 1-3+ years in end user support
• 1-3+ years in enterprise environments (preferred)
• Experience with Windows and macOS
• Experience with ITSM systems (JIRA, Service Now, Salesforce ITSC or similar)
• Experience ordering equipment via third-party vendors
• Strong troubleshooting, communication, and organizational skills

🎁 Benefits

• Paid parental leave
• Volunteer days and social impact initiatives
• Diversity & Inclusion programs and mentorship
• Free mental health support
• Flexible working arrangements