Ware Malcomb

501-1,000 employees
42 jobs posted

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IT Support Specialist I

Added

8 days ago

Location

🇺🇸 Atlanta

Type

Full time

Salary

Salary not provided

Related skills

windows inventory software ticketing sla

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📋 Description

Respond to IT support calls for local and regional offices
Troubleshoot and triage tickets from team members
Configure, maintain, and support end user laptops/workstations
Support office and production software
Escalate to mid/senior technicians as needed
Document resolutions and manage help desk queue

🎯 Requirements

Bachelor’s degree or equivalent technical training/work experience
2 years IT support experience equivalent
Analytical, critical reasoning to troubleshoot issues
Effective communication to a less technical audience
Strong written and oral communication
Ability to multitask, follow processes, take direction

🎁 Benefits

On-site role with standard business hours
After-hours work as needed to complete tasks

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