IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues.
• Manage user accounts, permissions, system access, and access-control processes.
• Coordinate complex issues with external IT providers and drive resolution.
• Maintain IT asset registers, software licensing, and technical documentation.
• Document IT requests, changes, troubleshooting, resolutions, and outstanding issues.

🎯 Requirements

• Minimum 2 years of relevant IT support experience.
• Experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, permissions, and connectivity.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, documentation, and asset information.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment and second Wi-Fi modem.
• 21 annual leave credits with leave benefits from Day 1.
• 100% conversion of unused leave credits.