IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues; escalate
• Manage user accounts, permissions, system access, and access-control processes.
• Coordinate complex technical issues with external IT providers and ensure resolution.
• Maintain accurate IT asset registers, software licensing, and system records.
• Document IT requests, changes, troubleshooting activities, resolutions, and outstanding issues.

🎯 Requirements

• Minimum 2 years of relevant experience in IT support, systems support, or related role.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, user-access, permissions, and connectivity
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, documentation, asset information, and system records.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule; day shift aligned with AEST.
• Company-provided equipment and secondary Wi-Fi modem.
• Leave credits and generous leave benefits from Day 1, with additional perks.
• HMO coverage from Day 1; 13th-month pay and vouchers.
• Milestone tokens, engagement activities, and opportunities for international experience.