IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues; escalate
• Manage user accounts, permissions, system access, and access-control processes.
• Coordinate issues with external IT providers and drive resolution.
• Maintain IT asset registers, software licensing, and system records.
• Document IT requests, changes, troubleshooting activities, and resolutions.

🎯 Requirements

• Minimum 2 years of relevant IT support or systems support experience.
• Practical experience supporting Microsoft 365 and cloud platforms.
• Hands-on troubleshooting of hardware, software, user-access, permissions, and connectivity.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, asset information, and documentation.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment and supplementary Wi-Fi modem.