IT Systems Support Officer

📋 Description

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, escalate
• Manage user accounts, permissions, system access, and access-control processes.
• Coordinate complex issues with external IT providers to resolution.
• Maintain IT asset registers, licensing, and technical documentation.
• Document IT requests, changes, troubleshooting, resolutions, and outstanding items.

🎯 Requirements

• Minimum 2 years of relevant IT/Systems support experience.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, user-access, permissions, connectivity.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, assets, and system documentation.

🎁 Benefits

• Permanent work-from-home setup.
• Full-time, Mon-Fri schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment and secondary Wi-Fi modem.
• 21 annual leave credits with benefits from Day 1.
• 100% unused leave credits conversion.