Coordinate triage for Manual Review tickets and route to correct teams.
Monitor Spam Cleanup and Client IT Boards for proper classification and routing.
Dispatch onsite service tickets with vendors and schedule efficiently.
Track and escalate urgent updates to appropriate teams.
Reach out to clients to obtain needed information and ensure ticket progress.
Review tickets for proper bundling, prioritization, and assignment.

🎯 Requirements

Associate's Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years in ticket management or triage is preferred.

🎁 Benefits

Proactive problem-solving culture.
Ownership and accountability in work.
Focus on continuous improvement and process efficiency.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot