Coordinate ticket flow across multiple boards and triage tickets in Manual Review status.
Review and route tickets to the correct resource or team with complete details for follow-up.
Monitor Spam Cleanup Board to reclassify mislabelled tickets.
Manage on-site service ticket dispatches with third-party vendors.
Dispatch tickets to Client IT Boards with accurate routing.
Review Client Updated tickets to confirm resolution and escalate urgent updates.

🎯 Requirements

Associate’s Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years of ticket management or triage experience preferred.

🎁 Benefits

Proactive problem-solving and accountability in work.
Commitment to continuous improvement and process efficiency.

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