Japan IT Support Specialist

📋 Description

• Provide tier1 hardware/software support for Mac OS X and Windows users in Japan
• Ship and install IT equipment at desks
• Provision laptops and onboard new hires
• Manage inventory for Tokyo and Osaka offices
• Support VoIP, Zoom, and conferencing devices
• Desk-side end-user support for Japan staff

🎯 Requirements

• Min 3 years IT Help Desk or desktop support experience
• AD/Okta account creation/maintenance
• Experience with cloud apps (Gmail, GDrive, Slack, Zscaler, CrowdStrike)
• Basic knowledge of endpoint security and management
• Audio Visual support experience (Zoom, Logitech devices)
• Mac OS X and Windows 10/11 support experience

🎁 Benefits

• In-office role based in Tokyo with occasional travel
• Growth opportunities and recognized as a great workplace
• Team-oriented culture with collaboration across teams
• Flexible time off, wellness resources, team events
• Accommodations for disabilities in hiring process
• Equal opportunity employer