Proactively monitor production networks, applications, and services.
Respond to and resolve alerts/alarms per SOPs.
Track issues in a ticketing system.
Escalate alerts/issues to the appropriate Support team and assist with timely resolution.
Work with tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.

🎯 Requirements

2 years of similar experience.
Bachelor’s degree in CS/IT/Engineering or related field.
Excellent monitoring/troubleshooting skills.
Working knowledge of Windows and Linux OS, Networks.
Working knowledge of issue/ticket tracking systems.
Good English (B2+). Able to explain technical issues clearly to non-technical stakeholders.

🎁 Benefits

Remote work opportunity.
B2B Employment ($, gross).
Stable job with long-term growth perspective.
Competitive salary with annual performance review.
Really good hardware.
Challenging job with talented people.

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