Jr. Service Desk Agent

📋 Description

• Handle first-level Service Desk tickets and chat during shift hours.
• Escalate issues to next level; coordinate with IT/Ops, Security, Compliance.
• Staff enablement: create docs, training, and maintain documentation.
• Ensure staff complete mandatory trainings and ISO Access Reviews.
• Assist onboarding/offboarding and vendor requests.
• Write and maintain internal and self-service documentation.

🎯 Requirements

• Experience with cross-functional teams.
• Experience with Service Desk software.
• Basic administration of tools for user access.
• Strong English communication skills (spoken and written).
• Capable of remote and self-directed work.
• ITIL Practices experience.

🎁 Benefits

• Remote work from home.
• Flexible hours and paid time off programs.
• All equipment for a remote office.
• Funds for career development and external training.
• Connectivity allowances.
• Equity incentive plan.