Junior Customer Success Manager

📋 Description

• Manage an assigned portfolio of strategic and scale tier accounts.
• Own the customer relationship and monitor health and usage.
• Flag risks and opportunities to the right people at the right time.
• Operate within defined playbooks and escalation paths.
• Improve retention and commercial visibility across accounts.

🎯 Requirements

• Some experience in a customer-facing role, SaaS or operations software.
• Clear written and verbal communication.
• Comfort using data to inform decisions and spot patterns.
• Organised and reliable in managing relationships and commitments.
• Proactive in flagging problems and surfacing information.

🎁 Benefits

• Collaborative, value-driven culture.
• Clear progression paths and exposure to cross-functional teams.
• Data-informed decision making and customer insights.
• Focus on delivering impact and ownership across accounts.