Serve as the first contact for supplier clients via email, chat, and other channels within SLAs.
Gain deep knowledge of the NIQ Brandbank portfolio and related tools.
Monitor service usage and advise on solutions and options.
Coordinate product deliveries with workflow capacity for timely service.
Assist operations in resolving workflow issues with quality in mind.
Work with Account Managers to deliver best-in-class service.

🎯 Requirements

Bachelor’s degree
Experience in Customer Support, Success, or similar roles
Fluent English (written and spoken)
Experience in a B2B environment
Strong KPI focus (customer satisfaction, service metrics)
Excellent organizational, prioritization, and time management

🎁 Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

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