Key Lead (Don Mills)

📋 Description

• Create a comfortable, inclusive, and uplifting end-to-end experience for Knix customers, leading by
• Coach and develop Sales Associates in real time, using real-time data and KPIs to drive performance.
• Lead selling periods, monitor floor pulse, and coach to ensure opportunities aren’t missed.
• Guide customers to Knix products and ensure a perfect fit, including bra fittings.
• Stay knowledgeable on product assortment and communicate product expertise to customers.
• Navigate challenging interactions with team members and customers calmly and constructively.

🎯 Requirements

• 2+ years in apparel or lifestyle retail (lead or senior role preferred).
• Ability to lead, coach and motivate a team to drive business results and exceptional customer
• Use KPIs and sales insights to support real-time decision-making during peak hours.
• Resourceful and proactive with conflict resolution and de-escalation skills.

🎁 Benefits

• Competitive Pay - Base salary plus monthly bonus with performance based pay increases.
• Product Discount - Up to 50% off Knix products.
• Health - Benefits program from day one; access to therapy and coaching.
• Family - Parental Leave Top-Up up to 80% salary.
• Work Environment - Inclusive, diverse culture valuing authentic contributions.
• Career Advancement - Regular awards and growth opportunities as Knix expands.