Key Lead (Scarborough Town Centre)

📋 Description

• Create an inclusive, uplifting end-to-end customer experience on the floor and in fitting rooms.
• Coach and develop Sales Associates in real-time to exceed targets.
• Lead selling periods using real-time KPIs to maximize sales.
• Listen to customers and guide them to Knix products, including bra fittings.
• Stay knowledgeable on product assortment and share expertise with the team.
• Confidently navigate challenging interactions and de-escalate with care.

🎯 Requirements

• 2+ years in apparel or lifestyle retail preferred.
• Proven lead or senior role experience.
• Ability to lead, coach, and motivate a team to drive results and customer experience.
• Demonstrated ability to use KPIs and sales insights for real-time decisions.
• Resourceful and proactive, with conflict resolution skills.
• Must have work authorization to be legally employed in Canada and be 18+

🎁 Benefits

• Competitive pay: base salary plus monthly bonus.
• Product discount up to 50% on Knix products.
• Health benefits start day one with wellness/therapy access.
• Parental leave top-up up to 80% of salary.
• Inclusive culture and supportive, diverse workplace.
• Career advancement via awards and growth opportunities.