Knowledge & AI Lead

📋 Description

• Own knowledge base content, governance, and taxonomy for customer-facing and internal resources.
• Lead AI knowledge optimization to improve self-service and AI agent responses.
• Collaborate with GTM, Marketing, Product, and Support to update content with product changes.
• Drive alignment between Education, Support, Product Marketing, and Product on content standards and
• Partner with Revenue Operations to integrate knowledge into AI workflows and support systems.

🎯 Requirements

• Experience owning a knowledge base end-to-end with measurable impact on self-service outcomes.
• Experience optimizing content for AI-driven support tools and chatbots to improve accuracy and
• Strong information architecture mindset for organizing complex product information.
• Technical fluency across CMS, knowledge bases, AI agents, and analytics dashboards; familiarity
• Analytical judgment to translate support trends into actionable improvements.
• Cross-functional influence and excellent written communication.

🎁 Benefits

• 401(k) match with health benefits; dental, medical, vision, and life insurance.
• Flexible vacation policy and fully remote work with stipend.
• Family planning resources and supportive programs.
• Equity and opportunities for growth at Boulevard.
• Boulevard Bucks Learning and Development program for exploring market opportunities.