Knowledge and Help Center Manager - LATAM

📋 Description

• Own the evolution of WeTravel's Intercom Help Center, building a scalable, searchable product
• Translate feature launches into clear user-friendly documentation; optimize AI-driven self-service
• Collaborate with Product, Marketing, Sales, and Support to align on launches and guidance.
• Develop structured, AI-optimized content with semantic formatting and question-based headings.
• Manage Spanish localization and ensure consistency across languages.
• Support 3–5 product launches per month with updates to Help Center.

🎯 Requirements

• 4-7+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluent in English (native or near-native); professionally fluent in Spanish (additional languages a
• Proven experience owning and scaling a Help Center (Intercom, Zendesk, or similar).
• Strong technical writing to translate workflows and payments logic into clear docs.
• Experience building AI-optimized content (LLM-aware formatting, semantic structuring).
• Collaborative with Product, Marketing, Sales, and Support; strong prioritization skills.

🎁 Benefits

• Attractive compensation
• Full-time - Fixed Term Contract (International Contractor)
• Unlimited paid time off and Time to Recharge policy
• Amsterdam HQ visit 2–4 weeks yearly
• Work From Anywhere benefit for temporary location work
• Extensive paid family leave