Knowledge and Help Center Manager - LATAM

📋 Description

• Own the structure, strategy, and content quality of our Help Center.
• Scripting, recording, and embedding product explainer videos in the Help Center.
• Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
• Partner with Product and Product Marketing to translate features into clear docs with SLAs.
• Run recurring syncs with Sales, Product, and Support on changes and upcoming releases.
• Work with the automation team to keep the Fin AI agent accurate and effective.

🎯 Requirements

• 4-7+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluent in written and spoken English (native or near-native).
• Professionally fluent in Spanish (additional languages a plus).
• Experience owning and scaling a Help Center using Intercom, Zendesk, or similar.
• Strong technical writing to translate workflows, payments logic, and system behaviors into clear
• Experience building structured, AI-optimized content (LLM-aware formatting, semantic headings).

🎁 Benefits

• Attractive compensation
• Full-time - Fixed Term Contract (as International Contractor).
• Unlimited Time Off policy for rest and recharge.
• Amsterdam Program – 2-4 weeks/year in Amsterdam HQ.
• Remote role with Work From Anywhere benefit (up to 4 weeks/year).
• Extensive paid family leave.