WeTravel

51-200 employees
22 jobs posted

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Knowledge and Help Center Manager - LATAM

Added

8 days ago

Location

🌍 South America

Type

Full time

Salary

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Related skills

technical writing video intercom ai zendesk

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📋 Description

Own Help Center structure and content quality
Script/record product explainer videos
Maintain FAQs tied to product releases
Translate features into user-friendly docs
Collaborate across Product, Marketing, Sales, Support
Align launches with teams; track updates

🎯 Requirements

4-7+ years Knowledge Management or Product Education
Fluent in English; Spanish fluency preferred
Experience with Intercom, Zendesk or similar
Strong technical writing; translate workflows clearly
AI-optimized content and semantic structuring
Cross-functional collaboration

🎁 Benefits

Attractive compensation; remote role with LATAM work
Full-time B2B contractor, USD payments
Work From Anywhere up to 4 weeks/year
Generous leave and volunteer days
Onsite Amsterdam HQ visits and onboarding
Modern equipment and WFH support

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