Knowledge and Help Center Manager - US Remote

📋 Description

• Own the evolution of our Intercom Help Center.
• Make it scalable, searchable, high-impact for education.
• Bridge Product, Marketing, Sales, Support for launches.
• Translate features into user-friendly docs and AI self-service tooling.
• Collaborate across teams to align on updates and guidance.
• Improve content gaps using data and ticket insights.

🎯 Requirements

• 4-7+ years in Knowledge Mgmt, Technical Writing, or Product Education.
• Fluent English; Spanish a plus.
• Experience scaling Help Centers (Intercom, Zendesk, etc.).
• Strong technical writing for workflows and payments logic.
• AI-ready content with semantic structuring.
• Cross-functional collaboration and prioritization skills.

🎁 Benefits

• Attractive compensation.
• US benefits: HDHP medical, dental, vision.
• Unlimited PTO and remote-friendly policies.
• Amsterdam HQ program and remote work options.
• 2-week onboarding, 401(k) with 2% match.