Knowledge Center Manager - Argentina

📋 Description

• Own the structure, strategy, and content quality of our Help Center.
• Scripting, recording, and maintaining product explainer videos embedded into our Help Center.
• Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
• Partner with Product and Product Marketing to translate new features into clear documentation
• Run recurring syncs with Sales, Product, and Support to align on changes and upcoming updates.
• Work with automation team to keep the Fin AI agent accurate and effective.

🎯 Requirements

• 4-7+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluent in written and spoken English (native or near-native).
• Professionally fluent in Spanish (additional languages a plus).
• Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar.
• Strong technical writing skills translating complex product workflows into clear docs.
• Experience building structured, AI-optimized content (LLM-aware formatting, semantic structuring).

🎁 Benefits

• Attractive compensation
• Full-time - Fixed Term Contract (as International Contractor).
• Generous Time to Recharge, unlimited PTO.
• Amsterdam Program – 2-4 weeks/year in Amsterdam HQ.
• Work From Anywhere benefit for up to four weeks/year in approved locations.
• Extensive paid family leave.