Verify customer documents during onboarding for authenticity and compliance.
Be the POC for business escalations, provide progress updates and resolve cases quickly and
Identify issues/opportunities from daily work and escalate as needed.
Assist and engage in additional projects/tasks assigned.
Oversee SLAs to align with team and business goals.
Maintain strict adherence to local and global KYC standards and procedures.

🎯 Requirements

Strong customer-centric mindset
Good oral and written communication in Mandarin and English
Quick learner with strong adaptability
Effective communicators across teams
Detail-oriented and proactive in problem-solving
Able to work under pressure with time constraints

🎁 Benefits

Collaborative culture and opportunities to grow
Commitment to diversity and equal opportunity in the workplace
Learning and development opportunities

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