L1 Hosting Tech Support Agent

📋 Description

• Provide world-class technical support to hosting customers via live chat and tickets (Zendesk).
• Diagnose and resolve web hosting and WordPress issues; identify root causes for first-contact
• Assist with WordPress tasks: plugin/theme/config issues.
• Answer server queries, inspect DNS, update SSL certificates, fix website access.
• Handle basic MySQL queries and migrations to resolve backend errors.
• Use Linux CLI to diagnose and troubleshoot server-side issues.

🎯 Requirements

• 1 to 2 years in technical support in web hosting.
• Basic to intermediate WordPress knowledge; troubleshoot plugins/themes.
• Experience with FTP/SFTP, cPanel, or hosting dashboards.
• DNS zone files and SSL setup understanding.
• Basic HTTP status codes (e.g., 500, 404, 403, 502, 504).
• MySQL experience including simple queries or migrations.

🎁 Benefits

• Fully remote position with 40-hour work week.
• Fixed mid or night shift; schedule flexibility limited.
• Strong work-life balance culture and respectful environment.
• Equipment provided.
• HMO + 13th month pay and government-mandated benefits.