L1 IT Customer Support with Italian  English

📋 Description

• Provide accurate and optimal IT solutions via telephone, e-mails or chat
• Troubleshoot issues (office, windows, outlook, internet, apps, hardware)
• Assist in resolving customer/support issues for satisfaction
• Follow-up the existing back-log
• Adhere to project performance indicators
• Communicate with other teams and escalate complex issues

🎯 Requirements

• Spoken languages: fluent Italian and English (B2/C1)
• Technical training not mandatory; training provided
• Previous customer support experience an advantage
• Excellent customer service, active listening, interpersonal skills
• Ability to multitask in a dynamic environment
• Availability to work in shifts

🎁 Benefits

• Permanent contract
• Central offices with great view and facilities
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers