Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce saas hardware zendesk iot

πŸ“‹ Description

  • Provide world-class hardware and software support to customers.
  • Be part of Tier 2 support within Samsara's Global Technical Support org.
  • Resolve complex customer problems and improve cross-team support.
  • Collaborate with Eng and PM to reproduce issues and provide feedback.
  • Remote position open to candidates based in Mexico.

🎯 Requirements

  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
  • 6 months to 1 year of experience in support or technical roles.
  • Bilingual English and Spanish is a must.
  • Comfort interfacing with engineers and SaaS systems.
  • Experience troubleshooting hardware and remote installations.
  • Excellent customer service and communication; able to influence.

🎁 Benefits

  • Flexible, remote-ready work model.
  • Above-market total compensation (base + bonus + equity).
  • Development stipend and health and parental leave plans.
  • Inclusive culture and global opportunities to grow.
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