Lead day-to-day coordination of the L2 Technical Helpdesk across two locations.
Act as main liaison between IT, operational managers and third-party providers.
Develop team, improve processes, and deploy technical and operational solutions.
Oversee rotas, leave, training and performance reviews.

🎯 Requirements

Third-level IT qualification.
Minimum of three years’ IT experience; strong leadership and project coordination.
Strong networking knowledge (switches, routers, cabling) and Windows knowledge (Windows 11, Server
Excellent analytical, problem-solving and English communication skills.
Ability to work independently and in a team; attention to deadline/service levels.
Eligibility to work in Ireland; relevant certification advantageous.

🎁 Benefits

Onsite role with occasional travel to other offices; some out-of-hours work may be required.
Opportunity to lead a team, improve processes and develop IT service delivery.

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