Lead Customer Marketing Manager

📋 Description

• Own customer communications programs, including feature announcements, release notes, product
• Translate complex product and marketing messaging into concise, benefit-focused communications
• Build and maintain a communications calendar aligned with product releases, launches, and important
• Develop and maintain enablement resources for account managers, including call templates, talk
• Partner with Customer Experience and Sales leadership to identify gaps in account-management tools
• Lead the strategy and execution of customer review-generation programs across platforms such as G2

🎯 Requirements

• 7+ years of experience in B2B SaaS marketing, with significant experience in customer marketing
• Proven experience developing and managing customer review or advocacy programs and creating
• Exceptional written communication skills, with the ability to transform complex product concepts
• Strong cross-functional collaboration skills, with experience working effectively across Product
• Demonstrated ability to build scalable programs, establish repeatable processes, and manage
• Strong understanding of customer lifecycle marketing and the ability to identify communication

🎁 Benefits

• Annual U.S. base salary range of $118,500–$177,500, with potential variation based on location
• Equity and additional compensation opportunities as applicable.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance.
• Life insurance and a 401(k) savings program.
• Flexible time-off policies designed to support work-life balance.
• Generous parental leave and family-planning support.