Lead - Customer Success (CX - EU Enterprise)

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success salesforce saas gainsight qbr

๐Ÿ“‹ Description

  • Act as strategic trusted advisor to Mid-Market and Enterprise clients.
  • Prevent churn and drive expansion by optimizing workflows.
  • Standardize best practices to improve the customer journey.

๐ŸŽฏ Requirements

  • Communication: exceptional written and verbal skills; able to simplify complex concepts.
  • Consultative mindset: proven track record as a strategic advisor.
  • Ownership: self-starter who can own ongoing success for multiple clients.
  • Reporting: capable of tracking and sharing client health status regularly.
  • Tool proficiency: experience with Gainsight, Salesforce, Freshsuccess or equivalents.
  • Education: Bachelor's degree required.
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