Lead, Customer Success Operations Analyst

📋 Description

• Design and automate the customer lifecycle workflows (onboarding, adoption tracking, renewals) to
• Instrument customer signals and telemetry with Product/Engineering to feed reporting layers and
• Build and own CS/Renewals dashboards and executive data packs on GRR/NRR, renewal trends, churn
• Govern product metrics across product/eng and post-sales, ensuring data integrity across
• Apply AI/LLM tools to automate reporting, accelerate analysis, and set standards for AI-enabled
• Lead cross-functional programs across RevOps, Sales Ops, Finance, and Data/BI, driving data

🎯 Requirements

• 6+ years in CS Ops, Revenue Ops, Sales Ops, or CS analytics in B2B SaaS/enterprise tech.
• Bachelor's degree in Engineering, CS, or related field preferred.
• Strong SQL, Tableau, and Snowflake skills; able to build dashboards and derive insights from
• Experience designing automations: workflow automation, triggered actions, CS platform configuration.
• Hands-on with AI/LLM tools to automate reporting and workflows; deep familiarity with Salesforce
• Fluency in GRR/NRR, churn, health scoring, renewal motions; ability to present metrics to senior

🎁 Benefits

• Salary range posted: US Pay Range $123,100 — $184,700 USD.
• Bonus potential, equity and comprehensive benefits.
• Opportunity to impact global customer success operations and scale AI-enabled insights.