Act as a strategic trusted advisor to Mid-Market and Enterprise clients.
Prevent churn and drive expansion by identifying inefficiencies and optimizing workflows.
Standardize best practices to improve the customer journey.
Engage proactively with customers using segment-based engagement; run QBRs/MBRs/EBRs.
Map customer use cases and document business flows for large accounts.
Deliver tailored product demos and architect solutions using best product-fit.

🎯 Requirements

Exceptional written and verbal communication; ability to articulate complex concepts.
Consultative mindset; proven track record as a strategic advisor.
Ownership; able to independently manage ongoing customer success for varied clients.
Ability to track, report, and share client health status at defined intervals.

🎁 Benefits

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