Roblox

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Lead, Product Support

Added

7 days ago

Location

Type

Full time

Salary

Salary not provided

Related skills

product support process improvement vendor management incident response knowledge management

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📋 Description

Lead Safety Ops Product Support team at Roblox
Guide escalations, reliability, and process improvements
Own integration with PSS/PSM for issue synthesis and prioritization
Drive health and operational excellence across domains
Manage cross-functional partnerships for timely responses
Support launches with content, tooling, and readiness plans

🎯 Requirements

8+ years in technical or product support
Proven people management and career development
Strong root-cause analysis and incident handling
Experience leading high-severity incident response
Cross-functional influence without direct authority
Excellent written communication and ambiguity tolerance

🎁 Benefits

Career growth in a global platform
Collaborative, data-driven culture
Role based in office with some on-site presence
Equal opportunity employer and inclusive culture

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