Lead, Technical Account Management (Travel, New Markets)

📋 Description

• Lead a team of Technical Account Managers (TAMs) serving SMB merchants.
• Oversee TAMs for post-sale technical success and best-practice guidance.
• Collaborate with Client Success, Product, Operations, and Merchant Care teams.
• Drive merchant growth by enabling efficient time-to-market and product expansions.

🎯 Requirements

• 5+ years in a B2B customer-facing technical role and 3+ years as a people manager.
• Strong background in web development technologies and REST APIs with CS degree or engineering
• Excellent relationship-building with engineering customers.
• Great communicator, able to advocate for customers internally and externally.
• Bonus: experience solving problems for e-commerce or in-store retailers.

🎁 Benefits

• Remote-first culture with most roles, occasional office requirements.
• Competitive health benefits and subsidized coverage for dependents.
• Flexible stipends for technology, food, and lifestyle needs.
• Time off and opportunity to participate in ESPP (employee stock purchase plan).